Return & Refund Policy

The Witches Brew Candle Co.

We take pride in crafting magical, high-quality candles and wax melts infused with intention and care. If you encounter any issues with your order, please review our return and refund policy below. 

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for candles or wax melts once they have been used or opened. However, if your item arrives damaged or defective, please contact us with photographic proof within 7 days of delivery for assistance. Buyer is responsible for any and all return shipping costs.

Refunds & Replacements

We are happy to offer refunds or replacements in the following cases:

  •  Damaged or Defective Items: If your candle or wax melt arrives broken, melted beyond use, or otherwise damaged, please email us with your order number and clear photos of the item and packaging. 
  •  Incorrect Items: If we sent the wrong item, we will gladly send you the correct one at no additional cost.

We do not offer refunds or replacements for:

  • Minor cosmetic imperfections (e.g., frosting, small air bubbles, slight color variations).
  •  Personal scent preferences, without custom order completion.
  •  Items damaged due to improper use or storage.
  • Candle Wood Wick Trimmers
  • Metal Wood Wick Dippers
  • Wax Melt Warmers (Electric or Tea Light) 
  • Tea Light Candles
  • Light Bulbs for wax warmers

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your order is marked as delivered but you haven't received it, please check with your local postal carrier or neighbors. If the issue persists, we recommend filing a claim with the shipping provider.

Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet shipped. After this time, we cannot guarantee cancellations. Buyer is responsible for any and all return shipping costs.

By purchasing from The Witches Brew Candle Co., you acknowledge and agree to this policy. If you have any questions, feel free to contact us—we’re happy to help!

Contact us at: thewitchesbrewcandleco@gmail.com

Blessed be, and thank you for supporting our magical creations! ✨